Returns & Exchanges

REFUNDS AND CANCELLATIONS

As the contract is made upon a receipt of the order no cancellations can be made nor refunds made other than as required by law.

 

WARRANTIES

We warrant that the objects supplied are free of defects in materials and workmanship.

We warrant that any work carried out by us will be carried out in a proper and workmanlike manner.

If any objects supplied are found to be defective and you have notified us, orally and in writing within 2 working days after delivery, we will use our best endeavours to supply replacement objects to you that are free of any defects in materials and workmanship. Alternatively we will rectify, at our own expense, any defect which is notified to us and which renders the objects unsuitable for the ordinary use contemplated by you.

If we are unable to obtain a replacement or unable to rectify the objects supplied we will arrange a refund of moneys paid by you.

In the event of a warranty claim the purchaser will be responsible for all costs in returning the object to JOANNE GREEN’S warehouse ( 10D Ponderosa Pde, Warriewood, NSW 2102). The returned object must be in new condition and received within 30 days of receipt of the object or as otherwise advised.

We will not be liable for defect arising from improper use of the objects, whether by you or by a third party.

NATURAL MATERIALS

While every effort will be taken by JOANNE GREEN we will not accept responsibility for any variation of colours due to natural variations of materials used between samples and the final product.

The customer acknowledges that materials used (including but not limited to timber) may

exhibit variations in shade, colour, and texture, surface, finish markings and may contain natural fissures, occlusions, lines, indentations and may fade or change colour over time.

Expand, contract or distort as a result of exposure to heat, cold and weather.

Mark or stain if exposed to certain substances (including but not limited to oil, rust and cleaning chemicals).

Be damaged or disfigured by impact or scratching.

All our stainless steel products are polished for maximum protection in harsh environments. Oxidation or tee staining can occur, especially if less than 5km from the ocean.

LEAD TIME

Some stock will be carried in the warehouse and in this circumstance if the products are in stock, the order will be processed for shipping within 2 working days.

If products are not available in stock, the order will be processed as soon as possible after the order is made, and you will be advised of the shipping date.

All lead times are subject to availability of materials from suppliers. Confirmation of lead time is subject to final order quantity and product availability. JOANNE GREEN will not be liable for claims arising from delay in delivery due to strikes, shipping accidents, unavailability of materials or events beyond its control. If ordering out of stock items a time frame for delivery will be estimated prior to confirmation of order.